SHIFT LEAD, Back of House/Kitchen

Medford, OR

Job Description

At Chick-fil-A, the Shift Lead role is more than just a job… it's an opportunity.  Shift Leads (SL) are the Aces among all team members and are responsible for shift management; running shift operations as well as overseeing team member efforts and activities in order to achieve desired goals.  Shift Leads ensure operational excellence throughout the restaurant by directing Team Members to perform their checklists and other tasks at ever-increasing levels of proficiency and efficiency.  They also guarantee that every Team Member is demonstrating Remarkable Experiences all day, every day.  Shift Leads create the daily setup sheet, define Team Member placement, and ensure all Team Members are completing assigned responsibilities per the positional checklists. Shift Leads are responsible for ensuring an exceptionally smooth, highly efficient shift. 

Required Qualifications:

  • Be of Strong Values, Ethics, & Integrity
  • Previous leadership experience with solid employment longevity
  • Food service experience is required
  • Proven excellence in carrying out duties and responsibilities
  • Driven, results-oriented
  • Not known to be timid, nervous, quiet, or slow to act
  • Known for taking action, building consensus, influential, & purposeful

Schedule Requirements:                                             

  • 32 hours + > per week
  • Five Days per week, Saturday availability

Pay Range: $16.50/hour                                      

Duties and Responsibilities:

  • Execute Operational Excellence – O/E
    • Speed of Service, Accuracy of Order
    • Attentive & Courteous Customer Service
    • Taste and Quality of All Food
  • Drive Second Mile Service – 2MS
    • Go Beyond Everyday Expectations
    • Deliver WOW Experiences to all Guests
  • Ensure All Standards and Processes are Achieved by All Team Members
    • Direct team efforts in order to achieve company goals (ROE, CEM, Sales, Profit)
    • Take Ownership for Assigned Responsibilities; Hold Team Accountable for theirs
  • Create Setup Sheet and Assign Shift Duties
  • Manage Team Member Breaks
  • Verify Team Members Complete assigned Positional Checklists
  • Ensure Team Members are Completing Assigned Ownership of Set Tasks
  • Drive Team Members to Maintain an Exceptionally Clean Restaurant
  • Develop a Team mindset with others to Focus on Excellence; gather the team’s input
  • Enthusiastically and optimistically lead all team members
  • Display a continuous positive attitude with both guests and team members 
  • Live out CFA customer service behaviors to customers and employees
  • Conduct Shift Huddles – Constantly Assess and Communicate Shift Efforts
  • Enforce CFA, Inc grooming standards among Team Members
  • Treat everyone with a positive attitude of honor, dignity, and respect all day, every day
  • Be an Advocate for your team and shift
  • Be purposeful that you and other employees are living out the Create Raving Fan Strategy, which includes;
    • Providing consistent Operational Excellence
    • Energetically delivering guests a 2nd Mile Experience all day, every day
    • Connecting with customers on a personal and relational level
  • Properly manage assigned assets (equipment, product, etc)
  • Know all CFA product descriptions and know all ingredients in each item of the menu
  • Ensure all Crater Lake & Pacific Hwy CFA employees are in accordance with our Policy Handbook
  • Strive to make Crater Lake & Pacific Hwy the #1 Chick-fil-A in Oregon for Operational Performance!

Benefits Include:

  • Great Starting Pay $16+/hour
  • Closed on Sundays, Thanksgiving, and Christmas
  • Free Break Meals
  • Scholarship Opportunities
  • Leadership Advancement Opportunities
  • Flexible Hours 
  • Positive and Fun Environment
  • Exciting Team Events
  • Employees who are valued
  • Other benefits on the way...

Uniform Policy:

  • Employer-supplied hairnets and gloves
  • Employer-supplied uniform
  • Jewelry not allowed
  • Facial/neck/hand tattoos not allowed
  • No ear gauges or facial piercings allowed other than one stud in nose and one stud earring in each ear. 
  • Facial hair, other than a neatly trimmed mustaches, is unacceptable.  Sideburns must be trimmed to be no longer than the bottom of the earlobe and be consistent with the sides from top to bottom.
  • No unnatural hair colors